Intermittent connection issues
Intermittent connection issues
February 21, 10:31am EST
February 21, 10:31am EST
We've been seeing intermittent connection issues to our API and SMTP endpoints located in the US.
February 21, 12:50pm EST
February 21, 12:50pm EST
We are continuing to investigate this issue.
February 21, 1:33pm EST
February 21, 1:33pm EST
The issue has been identified and a fix is being implemented.
February 21, 2:25pm EST
February 21, 2:25pm EST
Implemented DDoS protection and monitoring results.
February 21, 4:08pm EST
February 21, 4:08pm EST
DDoS protection is still in place. We are continuing to monitor the system.
February 21, 4:40pm EST
February 21, 4:40pm EST
We are still seeing reports of some customers having issues. Moving the component status to "Degraded Performance".
February 21, 9:58pm EST
February 21, 9:58pm EST
DDoS protection remains in place. We are actively monitoring the system.
February 22, 2:04pm EST
February 22, 2:04pm EST
We continue to investigate solutions and are actively monitoring the system.
February 22, 4:20pm EST
February 22, 4:20pm EST
We are seeing the attack to be shifted to the EU region. We continue to monitor the situation.
February 22, 9:32pm EST
February 22, 9:32pm EST
Our platform is still under an active DDoS attack. We are continuing to apply mitigation tactics and closely monitoring platform performance.
February 23, 9:23am EST
February 23, 9:23am EST
We are continuing to actively mitigate the attack at this time and are closely monitoring the performance of the system.
February 23, 5:52pm EST
February 23, 5:52pm EST
We continue to deploy infrastructure updates, both proactive and reactive, while closely monitoring platform performance.
February 23, 9:16pm EST
February 23, 9:16pm EST
We continue to monitor platform performance.
February 24, 10:26am EST
February 24, 10:26am EST
We continue to execute against our mitigation strategy and closely monitor platform performance.
February 24, 3:40pm EST
February 24, 3:40pm EST
Still executing against the mitigation strategy and monitoring platform performance.
February 24, 9:38pm EST
February 24, 9:38pm EST
We have completed a series of successful infrastructure changes and will monitor traffic closely over the weekend. Unless there is another major development, our next update will be on Monday.
February 27, 1:07pm EST
February 27, 1:07pm EST
We continue to closely monitor traffic and are prepared to make additional proactive and reactive infrastructure changes as required.
February 28, 12:20pm EST
February 28, 12:20pm EST
This incident has been resolved.