Mail Send requests delays

Incident
August 09, 1:13pm EDT

Mail Send requests delays

Status: closed
Start: August 09, 3:01am EDT
End: August 09, 1:13pm EDT
Duration: 10 hours 11 minutes
Affected Components:
Cloud Providers SendGrid
Identified

August 09, 3:33am EDT

August 09, 3:33am EDT

Our engineers have identified the issue and are working towards a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

August 09, 5:14am EDT

August 09, 5:14am EDT

Our engineers found the cause of the mail send request delay issue and implemented a solution, we are still monitoring it the situations. Customers from Europe might have experienced request delays as a result of an issue with one of our network providers that also affected our datacenter. We will provide more information when it becomes available.

Monitoring

August 09, 8:18am EDT

August 09, 8:18am EDT

Our engineers are monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.

Monitoring

August 09, 9:26am EDT

August 09, 9:26am EDT

Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.

Monitoring

August 09, 10:26am EDT

August 09, 10:26am EDT

Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.

Monitoring

August 09, 11:20am EDT

August 09, 11:20am EDT

Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.

Monitoring

August 09, 12:15pm EDT

August 09, 12:15pm EDT

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Resolved

August 09, 1:13pm EDT

August 09, 1:13pm EDT

Our engineers have monitored the fix and confirmed the issue with Email Send request delays has been resolved. All services are now operating normally at this time.