Xurrent Acquires Zenduty

SANTA BARBARA, Calif., February 27, 2025 – Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in cutting-edge incident and alert management solutions. This acquisition marks another significant milestone in Xurrent’s ongoing journey to transform IT and redefine how organizations handle major incidents from start to finish.

Phil Christianson, Xurrent’s Chief Product Officer, remarked, “Xurrent is excited to announce a major advancement in our ITOM capabilities. Our StatusCast acquisition last April enhanced our platform to dramatically improve organizations’ abilities to communicate details of major incidents. Now, with the acquisition of Zenduty, we will enable IT to automate and streamline incident resolution and root cause remediation, ensuring faster fixes and preventing repeat incidents.”

Zenduty is an innovator in incident and alert management. The platform has earned a reputation for enabling incident commanders to swiftly gather the right teams into a virtual war room, triage issues and drive resolution rapidly. By integrating Zenduty with Xurrent’s robust IT Service Management (ITSM) capabilities, customers will enjoy comprehensive, end-to-end IT operations and service management capabilities within a single, unified platform.

This integration ensures that when a major incident occurs, organizations can not only manage and resolve the issue swiftly but also implement a structured approach to prevent it from recurring. Zenduty empowers incident commanders to coordinate response teams effectively, while Xurrent’s ITSM platform ensures tasks are assigned to the right teams, tracked and completed on time, driving continuous improvement between incidents.

By integrating Zenduty with Xurrent’s ITSM platform, organizations gain the following key benefits:

• Automating virtual war rooms for rapid incident response.
• Managing and resolving incidents swiftly.
• Ensuring accountability for post-incident remediation task completion.

“The combination of Zenduty’s top-quality incident and alert management tools with the power of Xurrent’s world-class IT Service Management, will enable our customers to fully take control of their IT operations and service management with a more modern, connected and automated approach,” said Kevin McGibben, Xurrent CEO. “With Xurrent, teams take action sooner, resolve incidents faster, and ensure they never happen again — completing critical tasks with efficiency, accuracy and full accountability.”

About Xurrent

Xurrent™ streamlines ITSM and IT Operations Management with AI-powered automation. Our platform simplifies workflows, enhances collaboration, and boosts productivity. Built for scalability, Xurrent seamlessly adapts to the evolving needs of modern enterprises, minimizing effort while maximizing efficiency. Learn more at www.xurrent.com.

About Zenduty

Zenduty is an end-to-end incident and on-call management solution that provides cross-channel alerts via email, phone, SMS, Slack, and Microsoft Teams to ensure your team is promptly notified during service downtimes. Designed to enhance incident response efficiency, Zenduty offers features such as customizable alerting, on-call scheduling, and seamless integrations with over 150 tools, including Datadog, Jira, and Slack. Organizations utilizing Zenduty have reported significant improvements, including reduced downtime, a 50% enhancement in Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR), and cost savings. For more information, visit www.zenduty.com.

Press Release: https://www.xurrent.com/press-release/xurrent-acquires-zenduty-completing-the-incident-response-and-remediation-loop/

The domain for accessing StatusCast's support portal has been updated to https://xurrent-statuscast-portal.xurrent.com/. While the old domain will redirect to our current one we recommend updating your bookmarks appropriately. 

Our team is excited to announce the official rebrand of 4me to the name Xurrent. Our refreshed look and updated identity capture the essence of our business, our platform, our vision, and its value. Our new look is being rolled out in a new website, marketing materials, and the Xurrent application! 

Important Dates: 

• 5 September (today!)

• A press release announced the rebrand launch.

• Our new Website is live! Check it out at www.xurrent.com.

• 7 September

• All communications from Xurrent will emanate from our new domain, www.xurrent.com. This means emails and any other official communications. 

What Does This Mean for You?

Starting now you’ll see our new branding in emails, on the website, and in other communications. Rest assured, this change won’t affect your current services.

Thanks for being a valued part of the Xurrent (formerly 4me) family. While our appearance is evolving, our dedication to providing top-quality products and exceptional customer support remains unchanged. Our mission and values continue to drive us as we grow towards a dynamic and collaborative future.

StatusCast and 4me’s support team are ready to take the next step in migrating our support services from StatusCast’s legacy ticketing system to using 4me directly for all change requests and incidents. This next step in integrating StatusCast’s operations to 4me will ultimately provide you with much more insight into requests you submit and their status.

What is changing?

On Wednesday, July 24th 2024 StatusCast’s support portal will be shifted to https://4me-statuscast-portal.4me.com/, this self service portal will be your new resource to submit new tickets and view the status of any existing ones that you have submitted.

This new portal will give you a more accurate status of the ticket, and in the event that you request a change or run into an issue that requires development work, you will have visibility into the status of that from a development to a QA, to a production perspective. Also, customers will be able to find answers to their questions by walking through the portal that contains a knowledge base which will be extended as we go along.

We are very excited to bring this extended visibility to our customers as we believe it’s a major step forward in the support that we provide. As a result of this change, emailing support@statuscast.com will no longer open tickets. You will need to access the self-service portal to submit and access support requests.

A link to this self service portal has been added to StatusCast’s admin portal and you can access it by selecting the Settings > Help Center > Support Tickets

Existing StatusCast administrators have been granted access to this new portal. To access the StatusCast Portal, go to https://xurrent-statuscast-portal.xurrent.com/ and start with ‘Forgot your 4me password?’(1) so that you can get sent an email to register your support portal password. If you do not get an email while doing this you may not have been granted automated access, in that case you can self register by clicking “Register as New User”(2):

The StatusCast Portal requires you to use an email address and to set up a password with 18 characters.

Following the acquisition by 4me, we have been preparing to integrate StatusCast’s support operations into 4me’s infrastructure. By combining our support operations with 4me’s, our customers will have the advantage of 24x7 support and the number of available representatives will almost quadruple.

To take the first step forward in officially merging these teams we will be removing the live chat option available in the admin portal starting on Friday June 7th, 2024. You can continue to be  to communicate with support through email(support@statuscast.com) or by accessing our current support portal.

In the coming months, you will notice several changes in how StatusCast's support is provided. This will involve the introduction of a new and improved support portal for tracking any change requests or issues that you have logged with support. Additionally, more tools and auditing information will be made available in the application, and there will be an increase in the help and knowledge resources accessible directly.

We are very excited to be expanding our support offering with 4me and know that it will ultimately help our community of valued customers and users!

We are very excited to announce that StatusCast has been acquired by 4Me! Since 2013 we have been working hard to close the gap between service outages and those who are impacted, and this acquisition is one large step further in our journey of providing critical information to those who need it most. 

The inclusion of StatusCast's features will aid 4Me in it's mission to modernize service management for organizations. Click here to read more!

StatusCast's support team will be migrating platforms for managing tickets and chats on November 3rd, 2023. While this migration is taking place, we won't be able to offer support via the chat feature. However, rest assured that we're still here to assist you! You can reach out to us via email at support@statuscast.com. Our team will be more than happy to address any queries or concerns you may have.